Contact: How can we help?
Answers to the most common questions about orders, payment and delivery. If you can't find the answer, write to us.
Frequently asked questions
How can I pay for my order?
Payment by bank transfer to the seller's account is currently available. You receive the payment details after placing the order. The purchase price is due within 7 days of concluding the purchase contract.
How much is shipping and how are the goods packed?
You will see the available shipping methods and their prices in the cart and at checkout before you place a binding order. Parcels are sent in discreet packaging.
How do I know my order has been received?
Once we receive your order, we confirm it by e-mail to the address given in the order.
My parcel arrived damaged or incorrect. What should I do?
Contact us within 48 hours of receiving the parcel at info@nytheralabs.cz. We recommend checking that the packaging is intact on delivery and reporting any visible damage to the carrier.
Can I return goods?
You may withdraw from the purchase contract within 14 days of receiving the goods. For hygiene and safety reasons this does not apply to products that have been opened, unpacked or otherwise tampered with after delivery. We refund the money by the same method that was used for payment.
Is BAC water included with the order?
Since 1 September 2026, BAC water is no longer added free of charge automatically. Products are ordered individually according to the current range in the shop.
How should I store the products?
Follow the information given for the specific product. In general, keep away from direct sunlight and heat sources and follow appropriate laboratory procedures when handling.
What are the products intended for?
For laboratory and research use only. Not for human or veterinary consumption. Not a medicinal product, food supplement or cosmetic product.